Halseene ships worldwide from Vancouver, Canada. Once your gown is made for YOU and ready to ship, we’ll notify you with tracking info & an ETA.
Until the whole world has a free trade agreement, we want to give you a heads up that there may be fees upon receiving your shipment (not our call, sorry!). All US shipments fall under NAFTA, and international shipments will probably be subject to additional costs. If you’re not into surprises, we recommend you look up your country’s specific import duties & taxes!
Returns & Exchanges
Because each dress is only made when we have an order for it (aka, we don’t have a sitting inventory) we are unable to accept returns or exchanges.
That said, we want you to be SO happy with your dress, so seriously don’t hesitate to reach out if you have any questions or concerns. If you just want to talk it out or vent about wedding planning, we do that too ;)